How to Measure the Effectiveness of Your Outsourced or Co-managed IT Relationship
Wednesday, February 15th, 2023 1:00 pm EST
Vetting and onboarding an IT partner takes time, but the work doesn't stop once the contract is signed. How can you feel confident that you are receiving the most value from this relationship?
In this webinar, MainSpring’s Chief Strategy Officer, Ray Steen is joined by vCIO, Jeremy Kaikko to discuss how to measure your IT differently by utilizing a proactive model that increases value, tracks results, and ensures productivity.
What you’ll learn:
How to identify when you are in a bad IT contract
Best practices for IT performance evaluations and measurement
Understanding the differences between a service level agreement (SLA) and a key performance indicator (KPI)
Critical questions to ask your IT partner
Engaging your vendor in the performance management process